Privacy Policy

This Policy was last reviewed and updated on 29 September 2022.

Landair Surveys values and respects the privacy of the people we deal with. Landair Surveys is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

• name
• mailing or street address
• email address
• phone number
• date of birth (employees)
• tax file number (employees)
• drivers license (employees)
• bank account details (employees, suppliers)

We collect your personal information directly from you when you:

• interact with us over the phone
• interact with us in person
• interact with us online
• participate in surveys or questionnaires
• attend a Landair Surveys event
• subscribe to our mailing list
• apply for a position with us as an employee, contractor or volunteer
• supply us with goods or services

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our third-party service providers (for example, our IT providers, accounting platform, workflow platform)
• our marketing providers
• our professional services advisors
• clients for induction purposes

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

• you have given us your consent to disclose personal information to that third party; or
• we reasonably believe that:
  • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
  • the law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court / tribunal order.

Landair Surveys will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our premises and databases / records
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
• having technological measures in place (for example, anti-virus software, fire walls)

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

The Landair Surveys website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the website.

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication, or by contacting us using the details set out in the “How to contact us” section below.

For complaints about how Landair Surveys handles, processes, or manages your personal information, please contact Erik Birzulis. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for Landair Surveys to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Landair Surveys’ response to a complaint, you have the right to contact the Office of the Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email
info@landair.com.au

Contact number
1300 130 158

This Policy may change from time to time and is available on our website.

If you have any queries or complaints about our Privacy Policy, please contact us at info@landair.com.au or on 1300 130 158.